NOURISHPAY SUPPORT

NourishPay FAQ

Plain-Language Internal Review Draft · August 28, 2026

FAQApproved Food StandardsTerms and Conditions
INTERNAL REVIEW DRAFT — NOT FOR PUBLIC DISTRIBUTION

Purpose: A plain-language guide to how NourishPay works.

Program: Twelve monthly qualifying periods with conditional, verified rewards distributed in GROW.

Receipt channel: Claims and supporting evidence are submitted through the NourishPay app.

QUESTIONS

01 · What is NourishPay?02 · What am I buying?03 · What program levels are available?04 · Is the NFT price a monthly payment?05 · When does my 12-month program start?06 · How much can I receive each month?07 · What is a NourishPay Bonus Partner?08 · What if I buy regular food and Bonus Partner food?09 · Do I receive the same number of GROW every month?10 · What will I see after my claim is approved?11 · When will I receive my GROW?12 · What are the NourishPay Approved Food Standards?13 · What food can count?14 · What does not count?15 · Do restaurant meals or prepared foods count?16 · Can food from Costco, Whole Foods, or another store count?17 · What if I am not sure a product counts?18 · How do I submit my receipts?19 · What will the app show after I submit a claim?20 · How do I prove a farmers-market purchase without a traditional receipt?21 · How do my monthly periods work?22 · How long do I have to submit my receipts?23 · What if I do not meet the full monthly requirement?24 · Can I spend more to earn a bigger reward?25 · Can I use more than one receipt?26 · What if I return food that counted?27 · Do I need a GROW wallet?28 · Can I own more than one NourishPay?29 · How do receipts work if I own several NourishPays?30 · Can I get a refund for my enrollment?31 · What is the NourishPay NFT?32 · Can I sell or transfer my NourishPay NFT?

Use this guide for a quick explanation of enrollment, approved food, receipt review, monthly claims, and GROW distribution timing.

01

What is NourishPay?

NourishPay is a 12-month healthy-food rewards program. You choose a level, buy approved food each month, and submit your receipts through the NourishPay app. After your complete claim is approved, the reward value is converted to GROW and scheduled for monthly distribution.

02

What am I buying?

You are buying a NourishPay NFT enrollment credential. You pay for it one time. It gives you access to one NourishPay level for 12 monthly periods after activation. The NFT price does not pay for your food. You buy your food separately with your own money.

03

What program levels are available?

There are four levels: $250, $500, $1,000, and $1,500. Each price is a one-time NFT enrollment payment, not a monthly payment. The matching monthly approved-food requirements are $50, $100, $200, and $300.

04

Is the NFT price a monthly payment?

No. You pay the NFT enrollment price one time. NourishPay does not charge that price every month. Your activated NFT gives you 12 monthly qualifying periods.

05

When does my 12-month program start?

Your first monthly period begins when your NourishPay enrollment is activated after a successful Connect purchase and connection of a valid GROW wallet. The next 11 monthly periods are based on that activation date.

06

How much can I receive each month?

When you meet the full monthly requirement, the standard reward value is $50, $100, $200, or $300, based on your level. Approved Bonus Partner products earn 1.5x on that part of your spending. If every qualifying purchase is from an approved Bonus Partner, the monthly maximums are $75, $150, $300, and $450.

07

What is a NourishPay Bonus Partner?

A Bonus Partner is a producer or seller approved by NourishPay. Only its approved products earn the 1.5x bonus. The partner and product must be approved on the day you buy the food.

08

What if I buy regular food and Bonus Partner food?

Each qualifying dollar counts one time. Regular approved food earns 1x. Approved Bonus Partner food earns 1.5x and counts first toward your monthly requirement. Example: A $200 requirement met with $125 of regular approved food and $75 of Bonus Partner food creates a $237.50 reward value in GROW.

09

Do I receive the same number of GROW every month?

No. When your complete monthly claim is approved, NourishPay uses one Elevate GROW price snapshot. The reward value is changed into GROW and rounded to the nearest whole GROW. That number is then locked for distribution. The number may be different each month.

10

What will I see after my claim is approved?

Your account will show that the claim is approved. It will also show your reward value and the date your GROW is scheduled to be sent.

11

When will I receive my GROW?

Approved rewards are sent in monthly batches no later than the fifth day of the month after verification. Example: If your claim is verified in October, it is scheduled to be sent by November 5. Your account will show your date.

12

What are the NourishPay Approved Food Standards?

These rules tell you which foods count. The food matters; the store does not. The rules cover food types, labels, ingredients, packaged foods, items that do not count, and receipt proof.

Read the full NourishPay Approved Food Standards →
13

What food can count?

Approved food may include meat, poultry, seafood, eggs, fruits, vegetables, dairy, beans, nuts, seeds, whole grains, approved fats, and some simple packaged foods. Each product must meet the current NourishPay Approved Food Standards. Being in a food group does not mean every product in that group counts.

14

What does not count?

Alcohol, tobacco, vitamins, pills, unapproved supplements, gift cards, memberships, candy, soda, energy drinks, highly processed foods, nonfood items, taxes, shipping, tips, and service or delivery fees do not count. Simple protein powders and bars may count when they pass the food rules.

15

Do restaurant meals or prepared foods count?

Not at launch. Restaurant meals, takeout, and meals made at grocery-store food counters do not count. These may be added later only after NourishPay creates, publishes, and turns on new rules for them.

16

Can food from Costco, Whole Foods, or another store count?

Yes. Only the approved products on the receipt count. The whole store is not approved. NourishPay may ask for a photo of the product, package, ingredient label, or UPC when the receipt is not clear.

17

What if I am not sure a product counts?

Submit the itemized receipt through the NourishPay app. If needed, add a clear photo of the product label or ingredient list. NourishPay may ask for more information instead of saying no right away. The product is checked under the rules in effect on the day you bought it.

18

How do I submit my receipts?

Use the NourishPay app as the primary submission channel. Choose the correct monthly period, upload a clear image or file of the complete itemized receipt, add any requested product photos, and submit one complete monthly claim.

19

What will the app show after I submit a claim?

The app will show the claim as Submitted and Under Review. If evidence is missing, it may show More Information Needed. After approval and verification, the app will show the locked GROW quantity and the scheduled distribution date. Approved rewards are distributed in the monthly batch no later than the fifth day of the month following verification.

20

How do I prove a farmers-market purchase without a traditional receipt?

Ask the farmer or vendor for a handwritten receipt, digital receipt, or app-generated seller record showing the seller or vendor name, purchase date, food purchased, and final amount paid. The seller must verify the purchase. A payment confirmation or proof you create yourself is not enough by itself.

21

How do my monthly periods work?

Your first period begins on your activation date. You receive 12 monthly periods based on that date. Unused spending does not move into another month.

22

How long do I have to submit my receipts?

The food must be bought during the correct monthly period. You may submit the receipt through the NourishPay app up to seven days after that period ends. Your GROW distribution date is based on when your complete claim is verified.

23

What if I do not meet the full monthly requirement?

You do not receive a reward for that month. Part of the required spending does not earn part of a reward. It also does not move into the next month.

24

Can I spend more to earn a bigger reward?

No. Only spending up to your monthly requirement counts. Spending more does not create another reward.

25

Can I use more than one receipt?

Yes. You may combine several receipts in one monthly claim. Together, the approved purchases must meet your full monthly requirement.

26

What if I return food that counted?

Only the amount you truly paid counts. Discounts, credits, returns, and refunds lower your qualifying spending. If a refund is found after GROW was sent, the extra reward may be taken from a future eligible reward.

27

Do I need a GROW wallet?

Yes. Existing members may use a current valid wallet. New members create or connect one during enrollment. GROW cannot be sent until a valid wallet is connected. A wallet problem does not change the number of GROW already locked for that claim.

28

Can I own more than one NourishPay?

Yes. A verified customer may have up to four active NourishPay enrollments without a Grow node. Each verified active Grow node allows four more active enrollments.

29

How do receipts work if I own several NourishPays?

You may use one combined monthly claim. The monthly food requirements for all active enrollments are added together. Each dollar and receipt line may be counted only one time.

30

Can I get a refund for my enrollment?

Usually, no. NourishPay enrollment purchases are final. A refund may be given for a duplicate charge, a confirmed processing error, failed activation, fraud, a refund required by law, or another exception approved by NourishPay.

31

What is the NourishPay NFT?

It is a non-transferable digital membership credential. It represents your NourishPay enrollment and program level. NourishPay's records set your activation date and monthly periods. The NFT is used for program access. It is not an investment, security, financial tool, or promise of profit.

32

Can I sell or transfer my NourishPay NFT?

No. Your program access cannot be transferred to another person. Selling or moving the token does not move your receipts, rewards, or time left in the program. NourishPay handles approved wallet changes.

NourishPay FAQ · Internal review draft · August 28, 2026